TY  - BOOK
AU  - Manuel Laguna
AU  - Marklund,Johan
TI  - Business Process Modeling, Simulation, and Design
SN  - 9788131761359
U1  - 658.4/01 M3196 B 
PY  - 2011///
CY  - New Delhi
PB  - Pearson
KW  - Industrial management
KW  - Business planning
KW  - Reengineering (Management)
N1  - This book covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package
ER  -