TY - BOOK AU - Vineet Nayar TI - Employees first, Customers second SN - 9781422139066 U1 - 658.3152 V75 E PY - 2010/// CY - USA PB - HBR KW - Management--Employee participation N1 - Employees are the heart and soul of every company. The book tells the story of how management can step out of the wy to let employees lead and to let engagement and productivity soar.; Mirror Mirror, Trust through Transperancy, Inverting the Organisational Pyramid, etc ER -