TY  - BOOK
AU  - Vineet Nayar
TI  - Employees first, Customers second
SN  - 9781422139066
U1  - 658.3152 V75 E 
PY  - 2010///
CY  - USA
PB  - HBR
KW  - Management--Employee participation
N1  - Employees are the heart and soul of every company. The book tells the story of how management can step out of the wy to let employees lead and to let engagement and productivity soar.; Mirror Mirror, Trust through Transperancy, Inverting the Organisational Pyramid, etc
ER  -