Richard metters <br/><br/>
Successful service operations management  English 

 - New delhi  South western  2007 
 - 406 
<br/><br/> The academic field of operations management has often been called production management or  production and operations management because of its close ties to manufacturing management. 
<br/><br/>Strategic positioning and service strategy<br/>Service operations management practices 
<br/><br/><label>ISBN: </label>8131501604 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>658.812 R385 S  / 105568