TY  - BOOK
AU  - Richard metters
TI  - Successful service operations management
SN  - 8131501604
U1  - 658.812 R385 S 
PY  - 2007///
CY  - New delhi
PB  - South western
KW  - Customer services--Management
N1  - The academic field of operations management has often been called production management or  production and operations management because of its close ties to manufacturing management; Strategic positioning and service strategy
Service operations management practices
ER  -