TY  - BOOK
AU  - Mark graham brown
TI  - Keeping score: Using the right metrics to drive world-class performance
SN  - 8120331109
U1  - 658.812 M 3402 K 
PY  - 2007///
CY  - Nodia
PB  - Asok K. Ghosh
KW  - Organizational effectiveness--Evaluation
N1  - There are not many original ideas out there, and much of the conceptual material in this book is based on the ideas and writings of others; Measurement-The key to world class performance
Problems with most measurement systems
Problems with your existing measurement

ER  -