TY  - BOOK
AU  - Robert Johnston
AU  - Graham Clark
TI  - Service Operations Management
SN  - 9788131715208
U1  - 658.5 R5406 S 
PY  - 2018///
CY  - New Delhi
PB  - Pearson
KW  - Operations research
KW  - Service industries--Management
N1  - Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services; Improving Service Delivey
ER  -