TY  - BOOK
AU  - Jon anton
TI  - Customer relationship management
SN  - 9788131791530
U1  - 658.812 J 69 C 
PY  - 2013///
CY  - South Asia
PB  - Dorling kindersley aindia pvt ltd
KW  - Customer relations--Management
N1  - This book is one in a series of books on customer relationship management.; Thinking outside the CRM box
Start with people
The secret to risk management of crm people

ER  -