Jill dyche <br/><br/>
The CRM handbook :  A business guide to customer relationship management  English 

 - India  Pearson India education services pvt.ltd  2006 
 - 331 
<br/><br/> On one of those preternaturally warm spring, afternoons, when many of their colleagues had forsaken them for the beach around 500 conference attended packed themselves into a hall at the los Angeles convention center to heat about customer relationship management. 
<br/><br/>Hello, goodbye-the new spin on customer loyalty<br/>CRM in marketing<br/>CRM and customer services 
<br/><br/><label>ISBN: </label>9788177587623 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management
<br/><br/><label>Dewey Class. No.: </label>658.812 J 563 C  / 107641