Robert Johnston, Michael Shulver, Nigel  Slack, Graham Clark  <br/><br/>
Service Operations Management 

 - 5th ed. 
 - Chennai   Pearson  2023 
 - 609 
<br/><br/> This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. 
<br/><br/><label>ISBN: </label>9789356067400 
<br/><br/><label>Dewey Class. No.: </label>658.5 R5406 S   / 401367