TY  - BOOK
AU  - Robert Johnston, Michael Shulver, Nigel  Slack, Graham Clark 
TI  - Service Operations Management
SN  - 9789356067400
U1  - 658.5 R5406 S  
PY  - 2023///
CY  - Chennai 
PB  - Pearson
N1  - This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations
ER  -