Dale H. Besterfield, Carol Besterfield- Michna , Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe <br/><br/>
Total Quality Management 

 - 5th ed.  
 - Chennai   Pearson  2024 
 - 622 
<br/><br/> New TQM Exemplary  Examples includes Indian Space Research Organisation (ISRO) Unique Identification Authority of  Indian (UIDAI), Narayana Heath, and Ashok Leyland  information about Zero Defect and Effect (ZED) program to make the readers aware of the quality movement in India. 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Dewey Class. No.: </label>658.40 13 D153 T  /  401510