TY - BOOK AU - Dale H. Besterfield, Carol Besterfield- Michna , Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe TI - Total Quality Management SN - 9789353066314 U1 - 658.40 13 D153 T PY - 2024/// CY - Chennai PB - Pearson N1 - New TQM Exemplary Examples includes Indian Space Research Organisation (ISRO) Unique Identification Authority of Indian (UIDAI), Narayana Heath, and Ashok Leyland information about Zero Defect and Effect (ZED) program to make the readers aware of the quality movement in India ER -