Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons <br/><br/>
Service Management: Operations, Strategy, Information Technology 

 - 9th ed.  
 - Chennai   Mc GRaw Hill Education ( India ) Pvt Ltd.   2024 
 - 520 
<br/><br/>Learning about the growing field of service operations management requires a textbook that embraces all service industries and addresses the most recent trends.  The ninth edition of this text continues to  acknowledge ane emphasize the essentialm nature of service management. 
<br/><br/><label>ISBN: </label>9789355324870 
<br/><br/><label>Dewey Class. No.: </label>658.5 Sa584 S   /  402671