000			01254cam a2200337 i 4500
999			_c2752 _d2752
020			_a9788131761359
082	0	0	_a658.4/01 M3196 B _b102499
100	1		_aManuel Laguna
245	1	0	_aBusiness Process Modeling, Simulation, and Design / _cManuel Laguna, Johan Marklund.
250			_a1st ed.
260			_aNew Delhi _bPearson _c2011
300			_a429 _c27 cm
500			_aThis book covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.
650		0	_aIndustrial management.
650		0	_aBusiness planning.
650		0	_aReengineering (Management)
700	1		_aMarklund, Johan.
942			_cBK