000 | 01839nam a22001697a 4500 | ||
---|---|---|---|
999 |
_c74334 _d74334 |
||
020 | _a9781633692152 | ||
082 |
_a658.4053 Am96 H _b103026 |
||
100 | _aAmy Gallo | ||
245 |
_aHBR Guide to Dealing with Conflict: _bAssess the situation Manage your emotions Move on |
||
250 | _a1st. ed | ||
260 |
_aAmerica _bHarvard Business School _c2017 |
||
300 | _a191 | ||
500 | _aWhile some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The "HBR Guide to Dealing with Conflict" will give you the advice you need to: Understand the most common sources of conflict; Explore your options for addressing a disagreement; Recognize whether you--and your counterpart--typically seek or avoid conflict; Prepare for and engage in a difficult conversation; Manage your and your counterpart's emotions; Develop a resolution together; Know when to walk away. | ||
505 | _aWork environment Conflict management | ||
650 | _aWork environment, Conflict management | ||
942 | _cBK |