| 000 | 00651nam a22001577a 4500 | ||
|---|---|---|---|
| 999 |
_c76722 _d76722 |
||
| 020 | _a8131501604 | ||
| 082 |
_a658.812 R385 S _b105568 |
||
| 100 | _aRichard metters | ||
| 245 |
_aSuccessful service operations management _hEnglish |
||
| 260 |
_aNew delhi _bSouth western _c2007 |
||
| 300 | _a406 | ||
| 500 | _aThe academic field of operations management has often been called production management or production and operations management because of its close ties to manufacturing management. | ||
| 505 | _aStrategic positioning and service strategy Service operations management practices | ||
| 650 | _aCustomer services--Management | ||
| 942 | _cBK | ||