000			00565nam a22001577a 4500
999			_c79371 _d79371
020			_a9788131791530
082			_a658.812 J 69 C _b107634
100			_aJon anton
245			_aCustomer relationship management _hEnglish
260			_aSouth Asia _bDorling kindersley aindia pvt ltd _c2013
300			_a263
500			_aThis book is one in a series of books on customer relationship management.
505			_aThinking outside the CRM box Start with people The secret to risk management of crm people
650			_aCustomer relations--Management
942			_cBK