000 01606nam a22001457a 4500
020 _a9789355323354
082 _a302.2 J 7746 C
_b401035
100 _aJoseph Grenny
_aKerry Patterson
_a Ron McMillan
_aAL Switzler
_aEmily Gregory
245 _aCRUCIAL CONVERSATIONS
250 _a3rd ed.
260 _aDelhi
_bMcGraw Hill Education (India )Pvt Ltd
_c2022
300 _a304
500 _aupdated for today’s workplace Crucial Conversations gives managers and leaders the skills to ensure every conversation—especially difficult ones—leads to the results they want. It teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. The skills needed for communication in the workplace are ever changing, and this new edition addresses the crucial conversations leaders face today—including how to disagree with a boss and keep your job, how to say no without making enemies, and how to handle conversations involving issues of equality, diversity, and inclusion, and much more. More than 5 million copies sold A New York Times, Bloomberg BusinessWeek, and Wall Street Journal bestseller The authors will promote this new edition through their company, VitalSmarts, which serves some of today’s biggest, most influential companies, including Facebook, Boeing, Cisco, ConocoPhillips, Johnson & Johnson, Federal Aviation Administration, Lockheed Martin, Papa John’s Pizza, Toyota, Mayo Clinic, Google, and Sprin
942 _cBK
999 _c84558
_d84558