000			00553nam a22001457a 4500
020			_a9789356067400
082			_a658.5 R5406 S _b401367
100			_aRobert Johnston, Michael Shulver, Nigel Slack, Graham Clark
245			_aService Operations Management
250			_a5th ed.
260			_aChennai _bPearson _c2023
300			_a609
500			_aThis textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.
942			_cBK
999			_c84994 _d84994