Total Quality Management
Material type:
TextPublication details: McGrraw Hill Edition (India) Private Limited Chennai 2017Edition: 1st edDescription: vpSubject(s): DDC classification: - 658.562 Su14 T 102921
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
Books
|
Prajna Pratishthanam Library | 658.562 Su14 T (Browse shelf(Opens below)) | Available | 102921 |
Success is the hallmark of practicing Total Quality Management (TQM) “with a firm will coupled with undivided attention”. TQM provides lasting solutions to the organizations plagued with problems of defects, high costs on account of rework and waste, and delayed delivery of products and services and the like. The Software Capability Maturity Model (SW-CMM) of Software Engineering Institute, USA has provided an elegant strategy for practicing TQM in software organizations across the globe. The software organizations which attained Level 5 of the Model, performed better with regard to schedules, cost and quality as compared to the organizations at lower levels of maturity. Companies, such as GE and Motorola, which implemented Six Sigma programs, a special TQM initiative of the 1990s, have reported huge profits, by attaining a level of 3.4 defects per million opportunities (DPMO). The unprecedented growth of Toyota Motors is the result of practicing TQM for years. In short, all successful organizations adopt TQM in one form or the other. TQM has helped people, organizations and nations to alter their destiny and attain superiority, prosperity and international prominence. The biggest proof is the success of the Japanese after the perilous World War II.
Section I—TQM Perspective 1. TQM Evolution 2. Quality Costs 3. Leadership 4. TQM Implementation
Section II—TQM Principles & Strategies 5. Customer Satisfaction 6. Employee Involvement 7. Process Approach 8. Continuous Process Improvement 9. Supplier Partnership 10. Performance Measures
Section III—Statistical Process Control 11. The Seven Quality Control Tools and Introduction to Statistics 12. Control Charts for Improving Process Capability 13. Six Sigma 14. Seven New Management Tools
Section IV—TQM Tools 15. Business Process Benchmarking (BPB) 16. Quality Function Deployment (QFD) 17. Taguchi’s Robust Design 18. Total Productive Maintenance 19. Failure Mode and Effects Analysis (FMEA)
Section V—Quality Systems 20. Quality System—ISO 9000 Standard 21. Environmental Management System (EMS)—14001 22. Quality Awards
There are no comments on this title.