Conceived and developed by an ELT expert, the book aims to improve professional English speaking communication skills of graduates and career aspirants. From facing a job interview to speaking in public, readers get opportunities to familarize themselves with organizational behaviour and acquire communicative competitive crucial for appropriate workplace behavior.

UNIT 1: Winning Resumes UNIT 2: Group Discussions UNIT 3: First Day at Work UNIT 4: Getting to Know your Team UNIT 5: Effective Telephone Skills UNIT 6: Effective Meetings UNIT 7: Breaking Bad News UNIT 8: Videoconferencing UNIT 9: Handling Complaints UNIT 10: Persuasive Messages UNIT 11: Negotiations UNIT 12: Public Speaking and Presentation Skills