For courses in Operations and Supply Chain Management. An Integrated Approach to Operations and Supply Chain Management. Introduction to Operations and Supply Chain Management is an integrated, comprehensive introduction to both Operations and Supply chain management topics. The text remains engaging and brief while integrating all of the major concepts of both subjects in one cohesive source. The Fourth Edition contains updated chapter content and thorough coverage of analytical tools and techniques that apply to Operations and Supply Chain Management. Introduction to Operations and Supply Chain Management explores two essential, introductory business subjects in an interesting and relatable manner by providing students with real world examples and easy-to-understand material." Table of Content Part I: Creating Value Through Operations 1. Introduction to Operations and Supply Chain Management 2. Operations and Supply Chain Strategies Part II: Establishing the Operations Environment 3. Process Choice and Layout Decisions in Manufacturing and Services 4. Business Processes 5. Managing Quality 6. Managing Capacity 6S. Advanced Waiting Line Theory and Simulation Modeling Part III: Establishing Supply Chain Linkages 7. Supply Management 8. Logistics Part IV: Planning and Controlling Operations and Supply Chains 1 and Supply Chains 9. Forecasting 10. Sales and Operations Planning (Aggregate Planning) 11. Managing Inventory throughout the Supply Chain 12. Managing Production across the Supply Chain 12S. Supply Chain Information Systems 13. JIT/Lean Production Part V: Project Management and Product/Service 14. Managing Projects 15. Developing Products and Services Appendices Glossary Index Development" Salient Features: This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content which is especially relevant to students outside the United States. Introduction to Operations and Supply Chain Management uses the following features to facilitate learning: A highly integrated approach helps students understand the importance of linking operations with their supply chain partners. Integrated Presentations are highlighted in Front Page end papers. Comprehensive coverage of traditional OM areas such as quality, capacity, queuing, forecasting, inventory, planning and control, and project management introduce students to the topic and how it will apply to supply chain management