Operations Management: Theory and Practice aims to introducethe key concepts of production and operations management tostudents and to help them develop a sound conceptual understandingof the subject by adopting a practical approach to address varioustopics relevant to operations management. While preserving themuch-appreciated features of the first edition?the Ideas at Workboxes, the solved examples, and the rich examples of operationsmanagement practices in India?the second edition has been revisedto increase the coverage of the service sector, include moretopics, reorganize chapter content, and provide more learningtools.

Reorganized chapters with all related topics grouped together
Two new chapters on process and capacity analysis (Chapter 3) and the design of service processes (Chapter 5)
Revised and updated coverage of Ideas at Work boxes and topics such as the design of manufacturing processes, lean management, and six sigma
New! Fourteen end-of-chapter cases that discuss the issues faced by organizations in operations management
New! Mini Projects and Net-Wise exercises that provide a wide range of application-oriented problems to students
New! Chapter supplements for complex topics such as simulation and linear programming, with a number of figures, screenshots, solved examples, and problems
New! Videos on the CD-ROM provided with the book
A teaching and learning package that includes an instructors manual, MS Excel-based problems, and PowerPoint slides


Part I: Understanding Operations
Operations Management: Trends and Issues
Operations Strategy
Part II: Designing Operations
Process and Capacity Analysis
Design of Manufacturing Processes
Design of Service Systems
The Product Development Process
Project Management
Total Quality Management
Part III: Operations and the Value Chain
Supply Chain Management
Facilities Location
Sourcing and Supply Management
Inventory Planning and Control
Part IV: Planning and Control of Operations
Demand Forecasting
Aggregate Production Planning
Resources Planning
Scheduling of Operations
Lean Management
Six-Sigma Quality Control
Maintenance Management