Although retailing in its various formats has been in existence in our country from time immemorial, much

of it was confined to family or mom-and-pop stores. Now, various established business corporations are

busy setting up shop and retailing goods and services in every nook and corner of India. They have a

passion to be closer to consumers. At this time when the country's retailing business is going through

its phase of consolidation and modernization, there is a compelling need for those involved in retailing —

and those who intend to be involved — to comprehend this phenomenon systematically so that they can

practice it perfectly. Retail Management, 5e is an effort in this direction.

SECTION 1
Chapter 1 Introduction to Retailing
Chapter 2 Trends in Retailing
Chapter 3 Retail Economics
Chapter 4 Retail Strategies
Chapter 5 International Retailing
Chapter 6 Retail Formats
Chapter 7 Rural Retailing in India
Chapter 8 Mall Management
SECTION 2
Chapter 9 Merchandise Planning
Chapter 10 Buying in Retail
Chapter 11 Category Management
Chapter 12 Pricing Strategies
Chapter 13 Private Labels
Chapter 14 Supply Chain Management in Retailing
SECTION 3
Chapter 15 Store Planning, Store Design and Store Layout
Chapter 16 Retail Location Management
Chapter 17 Retail Store Operations
Chapter 18 Retail Legislations and Taxation
Chapter 19 Human Resource Management (HRM) in Retailing
Chapter 20 Customer Service Management
Chapter 21 Role of Personal Selling in Retailing
SECTION 4
Chapter 22 Consumer Behaviour
Chapter 23 Retail Marketing and Advertising
Chapter 24 Visual Merchandising and Displays
Chapter 25 Franchising in Retailing
Chapter 26 Retail Research
SECTION 5
Chapter 27 Retail Management Information Systems
Chapter 28 Omnichannel Retailing
Chapter 29 Online Retailing (E-Commerce)