Russell and Taylor’s Operations Management, 8th Edition is designed to teach students how to analyze processes, ensure quality, create value and manage the flow of information and products, while creating value along the supply chain in a global environment. Author explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management 8e makes the quantitative topics easy for students to understand and the mathematical applications less intimidating.

Part I: Operations Management

1 Introduction to Operations and Supply Chain Management

2 Quality Management

3 Statistical Process Control

4 Product Design

5 Service Design

6 Processes and Technology

7 Capacity and Facilities Design

8 Human Resources

9 Project Management



Part II: Supply Chain Management

10 Supply Chain Management Strategy and Design

11 Global Supply Chain Procurement and Distribution

12 Forecasting

13 Inventory Management

14 Sales and Operations Planning

15 Resource Planning

16 Lean Systems

17 Scheduling



Appendix A Operational Decision-Making Tools: Decision Analysis
Appendix B Operational Decision-Making Tools: Facility Location Models
Appendix C Operational Decison-Making Tools: Transportation and Transshipment Models
Appendix D Operational Decision-Making Tools: Linear Programming
Solutions to Selected Odd-Numbered Problems

Index