What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing students that success in today's globalized business world can be found, not in technology and products, but in an organization's people.
The third edition includes updated and current information, and features over forty new cases.

Table of Content

PART I: STRATEGIC AND GENERAL CONSIDERATIONS
Chapter 1: Performance Management and Reward Systems in Context
Chapter 2: Performance Management Process
Chapter 3: Performance Management and Strategic Planning
PART II: SYSTEM IMPLEMENTATION
Chapter 4: Defining Performance and Choosing a Measurement Approach
Chapter 5: Measuring Results and Behaviors
Chapter 6: Gathering Performance Information
Chapter 7: Implementing a Performance Management System
PART III: EMPLOYEE DEVELOPMENT
Chapter 8: Performance Management and Employee Development
Chapter 9: Performance Management Skills
PART IV: REWARD SYSTEMS, LEGAL ISSUES, AND TEAM PERFORM-ANCE MANAGEMENT
Chapter 10: Reward Systems and Legal Issues